“Who has the D?”
How Clear Decision Roles Enhance Organizational Performance
"A good decision executed quickly beats a brilliant decision implemented slowly."
“Who has the D” is a great reminder that an organization's ability to solve quickly for frequent operational challenges is as important (if not more) as its capacity to make major strategic choices.
Clarifying roles and responsibilities is the first step to building better decision-making capabilities. To achieve this, organizations need to engage in a rigorous exercise of allocation of authority to the relevant parties to clear the decision-making bottlenecks where they are located: global v local, inside v outside, central v BUs, function v function.
Identifying and documenting beforehand the most adequate role for each stakeholder (Recommend, Agree, Perform, Input or Decide) at the granular level of the decision to be made (rather than the level of the function or the area of responsibilities) is critical to fluidify and scale the decision-making process.